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Frequently Asked Questions
Support and Re-download

Active@ File Recovery Web Service HELP for Windows VISTA Users.

Please, note, that Microsoft Internet Explorer is only suppoted.

Active File Recovery Service starts under administrator account only. Note: You might not be able to install ActiveX controls if the system administrator has disabled the ability to install them or if you are using a standard user account.

1. Before starting the Web Service, run Internet Explorer as administrator (right click the mouse button, select "Run as administrator").

Running Internet Explorer as Administrator

2. In the IE address field type or paste the Web Service address: 'http://www.file-recovery.net/service.htm'.
On the service page click the 'Start (Free)' button to run the Service. Please wait a bit until Service is downloaded (~400Kb) ...

3. After Active@ File Recovery Web Service downloaded you'll see a Security Warning window "Internet Explorer ActiveX Installer needs your permission to start!"
Follow the installation "click here" link to proceed with service registration on the machine.

ActiveX Security Warning

Selecting "Install ActiveX Control" installs the "ActiveX Control"

Installing ActiveX

If for some reason, you are unable to register and see web service, check your Internet Explorer security settings to be able to download and run signed ActiveX controls (Medium security level provides that):

Security Settings

Note: You might not be able to install ActiveX controls if the system administrator has disabled the ability to install them or if you are using a standard user account.

If problem persists for some reason, contact us :support@file-recovery.net

4. After service is downloaded and registered successfully, you'll see:


Click on the image to enlarge it

Now you are ready to use Active@ File Recovery Web Service !


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